Alumni Skincare FAQ

Welcome to the Alumni Skincare FAQ page! Here, you'll find answers to some of the most common questions about our products, ingredients, and policies. If you have any other questions, please don't hesitate to contact us.

General Questions

What is Alumni Skincare?

Alumni Skincare is a premium skincare brand dedicated to creating high-performance, science-backed products that enhance your natural beauty. Our formulations are crafted with carefully selected ingredients to deliver visible results and nourish your skin.

Where are your products made?

All Alumni Skincare products are proudly made in the USA in state-of-the-art facilities that adhere to the highest standards of quality and safety.

Are your products cruelty-free?

Yes, Alumni Skincare is committed to being cruelty-free. We do not test our products on animals, and we ensure that our ingredient suppliers uphold the same standards.

Product Questions

What skin types are your products suitable for?

Our products are designed to cater to a variety of skin types. Each product description includes details on the skin types it is best suited for. If you have specific concerns, our customer service team can help you choose the right products for your skin.

Can I use your products if I have sensitive skin?

Yes, many of our products are formulated with gentle ingredients suitable for sensitive skin. We recommend conducting a patch test before using a new product to ensure compatibility.

How should I store my Alumni Skincare products?

To maintain the integrity of our products, store them in a cool, dry place away from direct sunlight. Make sure lids are tightly closed to prevent contamination and oxidation.

What is the shelf life of your products?

Our products typically have a shelf life of 12-24 months. For best results, we recommend using the products within this time frame and following the storage instructions.

Ingredient Questions

What are the key ingredients in your products?

We pride ourselves on using high-performance ingredients such as Vitamin E, hyaluronic acid, Vitamin C, and botanical extracts. Each product page provides detailed information about the key ingredients and their benefits.

Are your products free from harmful chemicals?

Yes, all Alumni Skincare products are free from parabens, sulfates, phthalates, and other harmful chemicals. We prioritize clean, safe, and effective formulations.

Order and Shipping Questions

How can I place an order?

You can place an order directly on our website. Simply browse our products, add your selections to the cart, and follow the checkout process.

What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier's website.

Return and Refund Questions

What is your return policy?

We offer Free, Flexible Returns!

We want you to love our products as much as we do! If for any reason you aren’t satisfied with your purchase, we will cheerfully accept your return and issue a refund within 60 days of your order. Just email us at support@alumniskincare.com or call 844-427-8374 

How can I request a refund?

To request a refund, please contact our customer service team with your order details and reason for return. Once your return is received and inspected, we will process your refund to the original payment method.

Can I exchange a product?

We currently do not offer direct exchanges. If you wish to exchange a product, please return the item for a refund and place a new order for the desired product.

Contact Us

How can I contact Alumni Skincare customer service?

If you have any other questions or need assistance, our customer service team is here to help! You can reach us via email at support@alumniskincare.com or by phone at 1-844-427-8374.

Thank you for choosing Alumni Skincare. We are committed to helping you achieve healthy, beautiful skin!